Bloomfire is a cloud-based collaboration platform that ensures binding individuals with information and expertise to assist corporate personnel in executing their tasks more effectively. Bloomfire works as a knowledge base solution is a web application that provides content management and social collaboration capabilities.
When it comes to creating a knowledge base, Bloomfire is a great tool for teams searching for an easy, collaborative, and meaningful method to do it. On the downside though are its features which are distinctively limited. In this post, we will discuss some great alternatives to Bloomfire including Document360, HelpSite, Documize, and plenty others. Read this through to pick the best knowledge base software that suits your business needs.
That being said, when adopting a knowledge base tool, there are alternatives that you can consider to make a sound decision. When looking for Bloomfire alternatives, don’t overlook the importance of the features, support, and competitive pricing that others offer.
1- Document360
Document360 is a software-as-a-service (SaaS) platform that helps create public or private knowledge bases. Using it as a knowledge base can instantly help create, manage, and publish content. You can see and feel the rich writing and brand experience thanks to various customization tools, category managers, version control, and high security.
You can create an internal knowledge base with custom access control to improve communication within the support staff and facilitate seamless information exchange. Also, you can better meet the customers’ expectations with a knowledge base as you leverage the system’s inherent sophisticated analytics and real-time data from dashboards.
Regarding external knowledge bases, Document360 enables the creation of online libraries for your clients, enabling them to self-diagnose issues. In-app support is available to you. Customers may obtain guidance with a new feature without leaving the website thanks to contextual self-support.
A comprehensive Document360 package will get you editing tools to add photos and videos to the text, exchange code snippets, make tables, and insert hyperlinks. In addition, a comprehensive security module allows you to back up and restore the contents, export and import documents to and from local storage, and many other things. All in all, countless customer reviews on platforms like G2 suggest that Document360 is one of the best knowledge base software available today.
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2- Confluence
Confluence is a part of Atlassian’s technologies and works as a cloud-based workspace for remote teams. You have many project management tools compared to Bloomfire, especially the timeline feature is helpful. If such a feature can add value, then you can consider Confluence.
With project collaboration features like timelines, you have interactive features like user tagging and commenting, the same as Document360 but it is missing from Bloomfire. You can also benefit from its content organization tools that help manage page trees, pages, and spaces.
You have a free package for small teams (up to 10 users). Other plans are relatively cheaper at the cost of $55 and $105 a month, with an average user cost of $5.5 and $10.50 per user.
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3- HelpSite
Create a visually stunning knowledge base in quick time with HelpSite. Use this software to blend in FAQs and articles at no cost as it offers a free-to-use model. It helps you create both public and private support sites, as well as a mix of both. You will have a mobile-friendly knowledge base that comes with a robust search function that recommends as you write.
If needed, you can also host your knowledge base in your domain. In addition to the free plan, HelpSite is overall a cheaper knowledge base SaaS solution compared to Bloomfire.
Their standard version costs $14.99 a month that can cost 250 articles. And then they have Gold and Plus plans for $49.99 and $99.99, respectively, with the latter allowing you to host up to 10,000 articles.
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4- ZenDesk
Zendesk is a more traditional (since 15+ years) yet powerful knowledge base system. You may use it as an external knowledge base software and great customer service tool. When it comes to providing full customer service, ZenDesk offers a great alternative to Bloomfire.
Leverage its unique integrations with different tools, including Bloomfire. Use its chat functionality, multilingual content support, Google Docs imports, content restoration, and an AI answer bot, amongst the few.
They have different pricing plans for additional requirements. For instance, they have three plans for sales starting at $19 a month and going up to $99. And then they have suite plans starting at $49 a month, and a higher plan in that package costs $99 a month. You can also opt for enterprise plans that start at $150.
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5- Documize
You can opt for Documize if you are looking to build a knowledge base from Word documents. Create a cohesive knowledge base using its range of default template choices that require you to simply cut and paste the snippets. In addition to rich text, code snippets, and markdown, you can also add Jira and Trello directly into the knowledge base.
Use Documize to implement a change management process that helps you request, authorize, and publish documents in a structured manner. You also get a version history and version control system that comes included with Documize.
At the pricing front, you have a complimentary package for up to 10 users. And then there are plans starting at $900 for 25 users, $1800 for 50 users, $3200 for 100 users, $4800 for 250 users, and $8000 for unlimited users.
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6- Nuclino
You can easily manage text, images, videos, tasks, web components, and even code blocks using Nuclino. Also, you can benefit from its built-in support for markdown where edits are tracked in real-time and may be seen in the history of the document.
Change monitoring and feedback are easier with Nuclino as it enables multiple team members to work together on a single document in real-time. Its search features include indexing and caching, enabling rapid results and more complex searches.
Nuclino has a free plan that offers 2GB of storage and can store up to 50 items. Another plan costs $5 a user (when billed yearly) that offers unlimited items and 10GB of storage per user.
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7- HelpCrunch
You have an all-in-one customer communication tool in HelpCrunch. It is ideal for small and medium-sized businesses looking to put up a quick, simple, and affordable customer support center.
The customer service offered by HelpCrunch offers beyond knowledge base as you can leverage it for ticketing, email marketing, live chats, and pop-ups. The most common customer support issues may be addressed with ease because of its user-friendly design and configurable view.
Also, it has basic knowledge base functions that are ideal for smaller businesses to use. In terms of pricing, you get the basic version at $12 per team member for a single widget and $20 a month for up to 5 widgets
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8- ProProfs
This tool has been up in the market since 2006, but ProProfs has a devoted client base like Cisco, Sony, DHL, and many more.
Opt for ProProfs knowledge base to create a comprehensive knowledge base coupled with FAQ pages and other technical documentation. Moreover, you can benefit from its other third-party integration tools as it allows plenty of flexibility. It offers you the options to create a public or private knowledge base, allowing you to access information at any time and from any location you want.
All aspects of knowledge management are made simple using the platform — from content generation and design through customization.
As far as the pricing part is concerned, you have a free signup option that costs $30 a month for 3 authors and $40 a month for up to 10 authors. Also, you have an enterprise option that allows greater customization, and pricing varies.
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9- HubSpot Service Hub
Bring in your customer support data and channels at one place using HubSpot’s Service Hub. The product’s knowledge base, help desk, conversational tools, customer feedback surveys, and analytics are trusted by customers of all sizes.
You can use the HubSpot service hub to quickly create a knowledge base library that works as customer self-help. Also, it lets you modify design and content that matches various device sizes and organize your sites to rank better on Google.
Get the starter pack at $45 a month that offers two users. And then you have professional and enterprise packs at $360 and $1200 a month offering 5 and 10 users respectively.
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Over To You
If your business is still in its infancy, you can start using WordPress to create a knowledge base. But, for a more robust and comprehensive knowledge base experience, you can opt for Bloomfire or any of its competitors as mentioned above.
A lot depends on what matters the most to your business. Ask questions about which tools have the right set of features that can add value. Identify your goals and determine how you’d want to use the knowledge base platform.
Consider purchasing a substitute if cost is your concern, but you will be compromising a lot on the features’ front. Nonetheless, it is a good idea to try this software (with a free trial) before sticking with one for the long run.
