Looking for a list of the top-rated Enterprise CRM tools? We have got you covered.
As competition for leads and sales grows, salespeople need a better way to track customers through each stage of the buyer journey. That’s where CRM software comes into play.
CRM software enables companies to keep track of their customers and how they feel about their products and services. Having CRM makes sure that each of your employees remains informed on how your customers perceive you as a company.
CRM tools help enterprises build better relationships with customers in almost every industry.
Enterprise CRM tools help manage and improve a company’s relationship with its customers by leveraging the latest lead generation, email marketing, and marketing automation.
As there are hundreds of CRM tools available in the market, not any tool can help you manage your customer relationship. So, to make your decision easier, I have researched and found top five enterprise CRM software.
Here is the list of five best Enterprise CRM tools:
Zendesk – Leading Enterprise CRM Tool
Zendesk is a leading customer service software and enterprise CRM tool. There are many well-known brands such as OLA and ITC Limited that are using Zendesk to increase leads and sales.
Whether you are trying to integrate sales strategy with CRM, trying to boost conversions, leads, or making your customers happy, Zendesk can be a best choice as your CRM. It also enables users to stay connected to multiple platforms such as live chat and messaging, email, and social media.
This CRM platform comes with some robust features like task automation, email tracking, advanced reporting, data sharing, and ticket views. Moreover, Zendesk works both on desktop and mobile devices seamlessly.
Zendesk also offers a powerful sales reporting and analytics tool that helps you keep an eye on your sales pipeline and performance.
Apart from tools and features, Zendesk offers great customer support like if users find difficulties at any point while using the platform, they can contact the 24*7 customer support or can also explore hundreds of knowledge base guides on the Zendesk community.
Features
- Offers more than 100 3rd party apps to integrate.
- You can export your customer data in various formats like Excel, CSV, and PDF.
- Explore over 20 million businesses and 200 million professionals.
- Create and save unlimited email templates and automatically send emails.
- Use a native dialer to make a call instantly and also record call logs.
- A large knowledge base and community forums.
Pros
- Offers over 20 templates for reports.
- Features like Smart Lists help you segment and filter your leads and deals in real-time.
- Open APIs help you work with other apps like Mailchimp to track campaigns or check the status of Pandadoc.
- The sequence feature allows you to set up email and task sequences to automatically engage leads.
Cons
- There is no customization available in reports.
- The user interface is not up to the mark
Pricing
The Zendesk CRM offers three plans that are – Sell Team for $19, Sell Professional for $49, and Sell Enterprise for $99 per month.
HubSpot – Complete Enterprise Marketing Suite
HubSpot is a full-featured marketing suite for inbound marketing, sales, and customer service. It has over 100k customers across 120 countries. HubSpot is used by several leading brands like Suzuki, Trello, and SoundCloud.
HubSpot CRM is great for sales professionals due to its features such as the ability to capture, track, and grow leads within a database. It’s also a strong option for marketing teams with the capability of keeping tabs on where customers are in their purchase funnel.
It offers almost everything you need to convert leads into sales such as email templates, call tracking, and contact management. The best feature HubSpot offers is the large library of informative blogs and even online courses.
Features
- Contact Management feature allows you to automatically sync and organize your contacts from top email inbox platforms including Gmail and Outlook.
- Offers more than 300 integrations.
- Manage your most important documents using Document Management and Tracking.
- Provides a live chat feature to engage with customers who interact with your website.
Pros
- Mobile CRM app helps you connect from anywhere.
- Offers built-in Google tools like Drive, Gmail, and Calendar.
- Offers 24/7 customer support via email, phone, and live chat.
- Comes with a great form builder to capture leads.
Cons
- The free version has many limitations.
- You need CSS knowledge to modify email templates.
Pricing
HubSpot CRM comes in three different plans; Starter ($45), Professional ($800), and Enterprise ($3200).
Pipedrive – All-in-One Enterprise CRM Software
With more than 95k active customers across 179 countries, Pipedrive is a powerful CRM tool for enterprises. It automatically sends real-time notifications whenever the recipient or customer opens the email or clicks on links.
Pipedrive was created to help you organize your sales data in a single location. It helps eliminate administrative tasks that aren’t worthy of your time and helps you focus on what’s important – driving more leads and closing more deals.
Pipedrive allows you to track emails, calls, and contact history in one place. You can also access it through your mobile devices and can also integrate it with your favorite apps.
The advanced reporting lets you understand what is going wrong and find new opportunities for improvement and outstanding results. You can even add notes and attach files to your contacts or deals.
Features
- You are allowed to add, import, and update your Google Contacts.
- The visual sales pipeline feature lets you see all the deals and take further actions in one place.
- Sync all your activities with Google Calendar.
- Email integration and tracking.
- Make instant calls.
Pros
- Easy to use with an intuitive interface.
- Offers communication tracking (call, emails, chats, and more).
- Create custom reports.
- You can check the source of leads (direct, organic, or social).
Cons
- For advanced lead generation, you need to use 3rd party app integration.
- It doesn’t support drag and drop or sorting of deals.
Pricing
Pipedrive has four different monthly pricing plans: Essential ($15), Advanced ($29), Professional ($59), and Enterprise ($99).
Zoho CRM – Startup-Friendly Enterprise Grade Customer Relationship Software
Zoho CRM powers over 250k businesses in 180 countries to engage with customers, convert more leads, and grow revenue. Big and well-known brands like Amazon, Bose, and HotStar all use Zoho CRM for customer relationship management.
Zoho CRM can be utilized to get a 360-degree view of your business, track intrinsic sales and marketing opportunities, and increase conversion rates. It helps you reach customers wherever they are such as email, telephone, social media, and live chat.
Also, Zoho CRM’s marketplace offers hundreds of apps to integrate that you use on a daily basis like Zapier, Trello, and Slack.
With the help of Zia (an AI tool), you can find any information you need from your CRM data like leads sources, the revenue of the month and total leads captured.
You can use real-time insights and reports to make good business decisions that help you achieve your goal. Moreover, the software helps you track various KPIs like current trends and future predictions.
Zoho’s advanced CRM solution comes with some performance management like gamification, reporting, forecasting, and territory management – all of which will contribute to your company’s success.
Features
- Comes with an AI-powered sales assistant (Zia).
- Both Android and iOS apps are available.
- Can predict future leads and deals.
- Powerful real-time reports and insights.
Pros
- Supports Omnichannel communication.
- Offers over 100 app integrations.
- It supports multiple languages.
- You can import and export data.
- Customization of reports and dashboards.
Cons
- The call scheduling feature is a bit difficult.
- Doesn’t offer advanced tools.
Pricing
Zoho CRM offers four pricing plans – Standard for $14, Professional for $23, Enterprise for $40, and Ultimate for $52.
EngageBay – Affordable Enterprise CRM Platform
EngageBay is an all-in-one CRM software. Engagebay is a cloud-hosted CRM platform that seeks to connect all business processes in one place by targeting and automating the essential functions of sales, marketing, and finance.
Moreover, key integrations like Outlook, Gmail, and Office 365 are also included in EngageBay CRM. It also comes with a free plan with limited features. It is also trusted by more than 45k customers.
EngageBay claims to make your confidential data secure so that you can add any information about your contacts or customers without worrying about data leaks.
It comes with a large database of resources for almost everything including marketing automation, lead generation, templates, and a landing page guide.
For email marketing, EngageBay CRM has a great module that offers a lot of features such as A/B testing, CAN-SPAM compliance, auto-responders, and dynamic content.
Features
- Offers prospects data analytics to identify new opportunities.
- From inquiry to deal closure, you can access all interactions with prospects in the CRM.
- Management of inventory.
- Supports 3rd party apps integrations.
- Offers landing page and form builder.
Pros
- Comes with a very easy-to-use interface.
- Offers free live chat software.
- Comprehensive customer support via multiple channels like live chat, email, and phone.
- Ensures data security and integrity.
Cons
- Some essential features are missing like Google Meet.
- You can’t create your own templates.
Pricing
EngageBay offers a free plan for a lifetime. However, it also comes with premium plans – Basic ($14.99), Growth ($49.99), and Pro ($79.99).
Conclusion
Finding a good CRM tool is a bit confusing as each tool has its own unique features and benefits that make it stand out from the others. More importantly, each tool is easy to use and can help businesses grow leads and revenue.
So, it is better to first know the goals that you wish to achieve using a CRM tool. These goals can be increasing the number of leads or sales. Once you are clear with your goals, the next step is to select the right CRM from the above list.
