AI chatbot tools help businesses automate conversations and improve customer support.
These AI-powered chat assistants are capable of handling a wide range of customer inquiries, offering helpful recommendations based on user preferences, and providing instant, accurate responses 24/7.
Many companies use conversational AI tools to improve customer interactions, make workflows more efficient, and offer quick support.
In this guide, we will explore the 10 best AI-based chatbot tools available for different needs in 2025.
Top 10 Best AI Chatbot Tools in 2025
ChatGPT by OpenAI
ChatGPT is an advanced AI chatbot developed by OpenAI, known for its human-like conversational abilities.
It uses deep learning and NLP to generate coherent and contextually relevant responses.
Businesses use ChatGPT for customer support, content creation, and automation of various tasks.
Key Features:
- Conversational AI with GPT-4
- Multi-turn conversation handling
- Supports API integration
- Can assist in creative writing and coding
Pros:
✅ Highly intelligent and versatile
✅ Can handle complex queries with contextual understanding
✅ API integration for automation
Cons:
❌ Requires internet connection
❌ Might generate inaccurate responses
| Feature | Details |
| Launch Date | 2022 |
| Starting Price | Free (Pro: $20/month) |
| Capabilities | Conversational AI, API integration, multi-turn chat |
| Public Reception | Highly positive for advanced AI interactions |
| Best For | Businesses, developers, writers |
| Limitations | May generate inaccurate responses |
IBM Watson Assistant
IBM Watson Assistant is a powerful AI chatbot designed for businesses seeking a highly customizable and enterprise-grade conversational AI.
It leverages AI, machine learning, and NLP to deliver accurate responses while integrating seamlessly with various platforms like websites, apps, and call centers.
Key Features:
- AI-driven customer support automation
- Omnichannel integration (voice, web, messaging apps)
- Context-aware conversation handling
- AI-powered insights and analytics
Pros:
✅ Advanced AI capabilities for large businesses
✅ Highly customizable for industry-specific use cases
✅ Seamless integration with existing business tools
Cons:
❌ Expensive for small businesses
❌ Requires AI expertise for full optimization
| Feature | Details |
| Launch Date | 2018 |
| Starting Price | Free (Lite) / $140/month (Plus) |
| Capabilities | AI-powered chatbot, omnichannel integration, analytics |
| Public Reception | Trusted for enterprise use but costly for small businesses |
| Best For | Enterprises, financial services, healthcare |
| Limitations | Requires AI expertise for full optimization |
Drift Chatbot
Drift is an AI-powered chatbot focused on conversational marketing and sales automation.
It helps businesses engage website visitors, qualify leads, and book meetings without human intervention.
It offers solutions for sales forecasting, pipeline tracking, and customer engagement. With a focus on efficiency, Salesloft ensures teams act on key buyer signals first.
Key Features:
- AI-driven conversational marketing
- Lead qualification and sales automation
- Integration with CRM tools (Salesforce, HubSpot)
- Real-time chat and chatbot hybrid
Pros:
✅ Excellent for sales and marketing automation
✅ Personalized lead nurturing
✅ Seamless CRM integration
Cons:
❌ Pricing is high for small businesses
❌ Can be complex to set up for beginner
| Feature | Details |
| Launch Date | 2017 |
| Starting Price | Free / $2,500 per month |
| Capabilities | Conversational marketing, sales automation, CRM integration |
| Public Reception | Highly rated for B2B lead generation |
| Best For | Sales teams, marketing agencies, B2B companies |
| Limitations | Expensive and complex for beginners |
Tidio
Tidio helps businesses handle customer inquiries efficiently using AI. Lyro, its AI agent, resolves up to 70% of queries in just 6 seconds across multiple channels and languages.
Companies using Tidio see higher customer satisfaction and increased sales. With live chat, automation, and analytics, businesses manage support seamlessly in one dashboard.
Over 300,000 businesses trust Tidio for better engagement and revenue growth.
Key Features:
- AI-powered chatbot with live chat
- Custom chatbot builder with templates
- Multichannel support (Messenger, email, WhatsApp)
- Integration with Shopify, WordPress, and e-commerce platforms
Pros:
✅ Affordable for SMBs
✅ Easy to set up and use
✅ Multi-channel communication support
Cons:
❌ Limited AI capabilities compared to enterprise solutions
❌ Free plan has restrictions on chatbot interactions
| Feature | Details |
| Launch Date | 2014 |
| Starting Price | Free / $29 per month |
| Capabilities | AI chatbot, live chat, e-commerce integrations |
| Public Reception | Well-received among SMBs and e-commerce users |
| Best For | Startups, small businesses, e-commerce |
| Limitations | Limited AI features in free plan |
Freshchat by Freshworks
Freshchat, trusted by over 72,000 businesses, helps companies engage customers across multiple channels.
Freshdesk Omni enhances this with ticketing, analytics, and proactive support, leading to better customer satisfaction.
Metrics-driven insights help businesses track performance, optimize workflows, and improve service quality.
Key Features:
- AI-powered chat automation
- Multichannel support (Web, WhatsApp, Messenger)
- Integration with Freshworks CRM
- Intelligent chatbot flows for support
Pros:
✅ Seamless integration with Freshworks ecosystem
✅ AI-driven customer engagement
✅ Good for customer support automation
Cons:
❌ Limited customization options
❌ Can be pricey for advanced features
| Feature | Details |
| Launch Date | 2016 |
| Starting Price | Free / $15 per user per month |
| Capabilities | AI chatbot, CRM integration, customer support automation |
| Public Reception | Well-regarded for its seamless integration with Freshworks products |
| Best For | Businesses using Freshworks, customer support teams |
| Limitations | Limited customization options |
Zendesk Chat
Zendesk Chat helps businesses grow with AI-powered messaging. It boosts cross-channel presence by adding messaging and live chat to websites and apps.
A unified agent workspace streamlines responses across web, mobile, and social platforms. This ensures smooth conversations without customers repeating themselves.
Businesses using Zendesk Chat see increased engagement and productivity. No credit card is needed to access the cloud-based platform.
Key Features:
- AI chatbot with automated responses
- Live chat with real-time visitor tracking
- Seamless integration with Zendesk support tools
- Multi-platform support (web, mobile, messaging apps)
Pros:
✅ Great for businesses using Zendesk
✅ AI-powered automation for customer support
✅ Supports multiple messaging platforms
Cons:
❌ Expensive for small businesses
❌ Limited chatbot customization options
| Feature | Details |
| Launch Date | 2011 |
| Starting Price | $49 per agent per month |
| Capabilities | AI chatbot, live chat, customer support integration |
| Public Reception | Positive among Zendesk users, but costly for small businesses |
| Best For | Customer support teams, large businesses |
| Limitations | Limited customization and expensive |
ManyChat
Manychat helps businesses connect with customers using chat automation. With 2.4 billion users on Facebook Messenger, it offers tools to drive sales, engage prospects, and provide support.
Businesses see 80% open rates and 25% click-through rates, making it more effective than other channels.
It also reduces ad costs by up to 9X with Click-to-Messenger Ads. Manychat’s drag-and-drop tools make setup easy, and its analytics provide insights to improve conversions.
Key Features:
- AI-powered chatbot for Messenger, WhatsApp, and Instagram
- Automated sales funnel and lead generation
- Drag-and-drop chatbot builder
- CRM and e-commerce integrations
Pros:
✅ Excellent for social media engagement
✅ Easy-to-use chatbot builder
✅ Supports marketing automation
Cons:
❌ Limited functionality outside of messaging apps
❌ Not ideal for enterprise customer support
| Feature | Details |
| Launch Date | 2016 |
| Starting Price | Free / $15 per month |
| Capabilities | Chatbot for Messenger, Instagram, WhatsApp; lead generation |
| Public Reception | Highly rated for social media marketing |
| Best For | E-commerce, social media marketers, small businesses |
| Limitations | Limited to messaging apps |
Landbot
Landbot’s AI chatbot generator helps businesses boost leads, book appointments, and enhance customer support.
Companies like Allianz and Nestlé use Landbot to automate conversations, saving time and reducing costs.
Landbot users see up to 3x more leads and 10x appointment bookings, improving overall efficiency.
Key Features:
- Drag-and-drop chatbot builder
- No-code chatbot development
- WhatsApp and website chatbot integration
- Pre-built chatbot templates
Pros:
✅ Intuitive no-code chatbot builder
✅ Great for lead generation and surveys
✅ Easy WhatsApp integration
Cons:
❌ Not ideal for complex AI conversations
❌ Limited free plan
| Feature | Details |
| Launch Date | 2017 |
| Starting Price | Free / $39 per month |
| Capabilities | No-code chatbot, lead generation, WhatsApp integration |
| Public Reception | Well-received for ease of use and marketing automation |
| Best For | Marketers, startups, small businesses |
| Limitations | Limited AI capabilities |
REVE Chat
REVE Chat AI-powered chatbot combines automation with human handover for 10X service efficiency.
Businesses using it see a 60% rise in queries handled, 10X faster responses, and a 35% drop in abandoned chats.
The hybrid chatbot blends rule-based automation with LLM learning, ensuring precise answers and seamless customer interactions.
Key Features:
- AI chatbot with live chat and voice/video call support
- Omnichannel customer support (web, social media, WhatsApp)
- Co-browsing and screen-sharing for advanced support
- Custom chatbot development with NLP
Pros:
✅ Supports live chat, video calls, and AI chatbots
✅ Omnichannel customer engagement
✅ Good for personalized support experiences
Cons:
❌ Advanced features require higher-tier plans
❌ Limited chatbot customization in lower-tier plans
| Feature | Details |
| Launch Date | 2015 |
| Starting Price | $13 per agent per month |
| Capabilities | AI chatbot, live chat, video call support |
| Public Reception | Positive for customer engagement but lacks deep AI capabilities |
| Best For | Customer support teams, SaaS businesses, e-commerce |
| Limitations | Limited AI chatbot customization |
Botsify
Botsify white-label chatbot platform helps businesses expand with minimal effort. Companies can resell AI-powered chatbots under their brand, increasing revenue without high costs.
The platform offers real-time analytics, automation tools, and flexible pricing models. With a 4.5-star rating from 147 users, Botsify ensures seamless customer engagement.
The chatbot market is growing rapidly, and Botsify provides a ready-to-use system for businesses to scale efficiently.
Key Features:
- AI chatbot with NLP support
- WhatsApp, Facebook Messenger, and website integration
- Drag-and-drop chatbot builder
- Human handover feature for complex queries
Pros:
✅ Easy-to-use chatbot builder
✅ Supports multiple platforms
✅ Good for lead generation and customer support
Cons:
❌ Limited AI customization
❌ Not as advanced as enterprise-level chatbots
| Feature | Details |
| Launch Date | 2016 |
| Starting Price | $49 per month |
| Capabilities | AI chatbot, multi-platform support, lead generation |
| Public Reception | Well-rated for ease of use but lacks advanced AI features |
| Best For | Startups, small businesses, marketers |
| Limitations | Limited AI customization |
Conclusion
AI chatbots have become essential tools for businesses, enabling automation, enhancing customer interactions, and driving engagement. Whether you’re a small business looking for an affordable chatbot or an enterprise needing advanced AI capabilities, there’s a chatbot tool tailored to your needs.
FAQs
1. What is an AI chatbot?
An AI chatbot is a software application that uses artificial intelligence, natural language processing (NLP), and machine learning to interact with users in a conversational manner, automating tasks like customer support, lead generation, and sales.
2. What are the best AI chatbots for small businesses?
Tidio, Botsify, and ManyChat are great for small businesses as they are affordable, easy to use, and offer chatbot automation for customer engagement and sales.
3. Which AI chatbot is best for customer support?
Zendesk Chat, Freshchat, and REVE Chat are excellent choices for businesses focused on AI-driven customer support and live chat integration.
4. Are AI chatbots expensive?
Pricing varies. Some tools like ChatGPT, Tidio, and ManyChat offer free plans, while advanced AI solutions like IBM Watson and Drift can cost hundreds or thousands per month.
5. Can I integrate AI chatbots with my website and social media?
Yes! Most AI chatbot tools support integrations with websites, WhatsApp, Messenger, Instagram, and CRM platforms like Salesforce and HubSpot.
