Ask For Google Review Via SMS [Examples & Free Templates]

Sending a review request message through text messages is a simple and powerful way to request Google reviews. SMS has a 98% open rate. Also, close to 90% of messages are read within three minutes. 

Short messaging service feels more personal and the timing can be just right when sent after a purchase or service. That is why SMS works so well when asking for reviews. With the help of SMS platforms, you can stay consistent while automating SMS review requests across Google, Yelp and Facebook.

SMS reviews not only increase your five star rating but also offer far reaching benefits by improving your visibility in the Google algorithm. This guide shares free templates to ask for review via SMS. These review request message templates are simple, friendly and ready to use. 

Why Should Businesses Ask For Reviews Via SMS?

Here are the top advantages of asking for reviews using an SMS platform: 

✅ Higher Open Rate: Text messages have an open rate of over 90 percent, far above email. This makes sending review requests via SMS highly effective compared to email.

✅ SMS Is Better Than Emails: SMS messages are read faster and more consistently than emails, ensuring your review request is seen almost instantly.

✅ Cost-Effective Channel: Using a business text messaging service or text to landline service is affordable, especially when compared to traditional review collection methods.

✅ Boosts Clickthrough Rates: SMS links to Google reviews or feedback forms have strong clickthrough rates, driving more completed reviews from happy customers.

✅ Fits Into SMS Marketing Strategies: As part of your broader SMS marketing strategies, review requests sent by text align with your customer communication flow.

✅ Less Spam Risk: Unlike email, SMS rarely ends up in the spam folder, ensuring your ask for reviews via SMS actually reaches the customer.

✅ More Personal and Direct: SMS feels personal and encourages immediate action, which increases the chance that customers will leave a review right away.

✅ Faster Feedback Collection: With text messages, you can quickly collect real-time customer feedback shortly after the interaction or purchase.

Top Challenges in Getting Business Reviews

Here are the top challenges that companies face in acquiring more reviews: 

🔴 People Do Not Want to Give Reviews

Many customers enjoy the product or service but simply forget or lack the motivation to leave feedback. Most people only write reviews when their experience is exceptionally good or frustratingly bad. This means businesses often miss out on the valuable middle ground of regular satisfied customers. Encouraging them with polite, timely reminders is key, but even then, many still hesitate to participate.

🔴 Bad Reviews Can Harm Your Reputation

Every business gets a bad review at some point, but how you handle it makes all the difference. A negative experience shared publicly can deter potential customers. If left unaddressed, it can appear that the business doesn’t care. Timely responding to reviews, especially negative ones, shows professionalism and helps rebuild trust with both the reviewer and future readers.

🔴 Fake Reviews Undermine Trust

Fake reviews—whether planted by competitors or auto-generated by bots—damage a business’s credibility. Fake positives may trigger distrust among savvy users, while false negatives can unfairly drag down ratings. Platforms like Google and Yelp have filters, but they’re not perfect. Monitoring and reporting suspicious activity becomes another task in your review strategy.

🔴 Too Little or Vague Feedback

Many users leave reviews like “Great” or simply choose a star rating without any explanation. While that counts toward your total number of reviews, it offers too little or vague feedback to help you improve or understand what customers actually appreciated. Encouraging reviewers to share specific details can yield more actionable insights.

🔴 Review Quantity and Quality Impact Consumer Decisions

Online reviews play a major role in the buying journey. A business with just a few reviews—or too many negative ones—will lose credibility. Poor review profiles can impact consumer decisions significantly, as customers often compare options based on star ratings, review quantity, and written feedback before making a choice.

🔴 Responding to Reviews Takes Time and Skill

Managing reviews manually can be overwhelming, especially for small businesses. Knowing how to respond to negative reviews with empathy and to positive ones with gratitude is a skill that many overlook. Poor responses—or lack of any reply—can make a business seem unresponsive or careless.

🔴 Lack of Review Management Tools

Without proper review management tools, businesses may struggle to track incoming feedback across platforms like Google, Facebook, and Yelp. These tools help automate alerts, organize reviews, and support review reply workflows. Not having these tools increases the risk of missing out on customer insights and failing to act on important feedback.

How To Send An SMS Review Request?

Here are the steps to send a review request via SMS:

Step 1. Choose an SMS Platform or Service

Use a trusted business text messaging service or SMS marketing platform that allows bulk messaging, scheduling, and personalization. Some tools also support text to landline service if your customers use landlines.

Step 2. Collect Customer Contact Info

Make sure you have permission to text your customers. Collect phone numbers during checkout, registration, or service engagement—always with opt-in consent.

Step 3. Create a Clear Google Review Link

Use Google’s official method to create a Google review link: 

How to create your Google review link

Step 4. Write a Friendly and Simple SMS Message

Keep your review request message short, polite, and personal. Include the customer’s name if possible. Example:

Hi Lucie, thanks for choosing [Business Name]! We’d love your feedback. Please leave us a quick review here: [Review Link]

Step 5. Send at the Right Time

Timing is key. Send the message shortly after the service or purchase when the experience is still fresh and positive.

Step 6. Automate When Possible

Use your SMS platform to automate SMS review requests after every sale or appointment. This ensures consistency without manual effort.

Step 7. Monitor and Follow Up

Track who clicks the link and who does not. Send a gentle reminder if needed. Respond to reviews to show appreciation or address concerns.

How To Automate SMS Review Requests

Automating your SMS review requests can transform how you collect customer feedback. It helps ensure that every satisfied customer gets a timely and personal request to leave a review—without requiring manual effort every time. Here’s a complete breakdown of how to set up and run automated SMS review campaigns effectively:

1. Select a Reliable SMS Platform

To get started, choose a business text messaging service or SMS marketing tool that offers automation, contact segmentation, and integration with other software. Some platforms also support text to landline service, which is helpful for businesses with landline numbers.

Recommended platforms include:

• Podium
• Birdeye
• TextMagic
• SimpleTexting
• Twilio

These platforms allow you to create message templates, schedule review requests, and track delivery and response metrics.

2. Integrate with CRM or Sales System

Integration is the key to true automation. Connect your SMS tool to your CRM, POS system, or appointment booking platform. This allows you to automatically send SMS messages when certain actions occur, such as:

• A purchase is completed
• An appointment is finished
• A service ticket is closed
• An invoice is paid

This step eliminates the need to send texts manually after every customer interaction.

3. Set Up Automated Triggers

Define specific triggers that will prompt the system to send your review request. For example:

• 30 minutes after a service ends
• Immediately after checkout
• One day after product delivery

Trigger-based messaging ensures your SMS review requests go out at the right time, increasing the chances of the customer responding positively.

4. Craft a Simple and Friendly Message Template

Create clear, polite messages that feel personal and not like spam. Include the customer’s name, your business name, and a direct Google review link. Use this tool to create your Google review link.

Example template:
Hi [First Name], thank you for choosing [Business Name]. We’d really appreciate your feedback! Please leave us a review here: [Review Link]

Make sure the message is short, friendly, and mobile-friendly. You can also create different templates for various service types or customer segments.

5. Automate the Delivery Schedule

Use your SMS platform’s scheduling features to control when the messages are sent. Timing plays a big role—messages sent too late or at odd hours may be ignored. Ideally, send review requests within 30 minutes to a few hours after the transaction.

Some platforms allow advanced options like:

• Delays based on customer time zones
• Retry if undelivered
• Skip sending if the customer already left a review

6. Monitor Performance and Optimize

Track key metrics such as:

• Open rate
• Clickthrough rate
• Review submission rate
• Unsubscribe or opt-out rate

Analyzing this data helps you refine your SMS review requests for better performance. A low response might mean your message needs to be more engaging or that your timing needs adjustment.

7. Avoid Spam and Stay Compliant

Make sure you’re compliant with text messaging laws and industry standards. Always get customer consent before sending SMS messages. Your opt-in form should clearly explain that customers may receive review requests. Also, include an opt-out option such as “Reply STOP to unsubscribe.”

8. Combine with Other Channels

While SMS is powerful, you can combine it with email, in-app notifications, or even printed QR codes for a multi-channel review request strategy. For example, send a review request by SMS first, then follow up via email if no response is received.

Free SMS Review Templates To Ask For Customer Feedback

Here are some of the best customer review templates for SMS marketing:

SMS Review Templates for New Customers

1. Hi Olivia, thank you for choosing us for the first time. We’d love your feedback! Please leave a quick review:
   
2. Hi Ethan, it was a pleasure serving you. Could you take a moment to leave us a review?
   
3. Hi Aisha, welcome to the [Business Name] family! We’d appreciate your review:
   
4. Hi Priya, your support means a lot. Please let us know how we did by leaving a review:
   
5. Hi Arjun, thanks for trying us out. A quick review from you would help others discover us too:
   

SMS Review Templates for Recent Purchases

1. Hi Emily, your order has been delivered. We hope you’re loving it! Share your experience here:
   
2. Hi Rahul, thank you for your recent purchase. Please take a moment to leave a review:
   
3. Hi Zoe, how was your order? Help us improve by leaving your feedback:
   
4. Hi Leo, we hope your purchase met your expectations. Please share a quick review:
   
5. Hi Sarah, we’d love to hear your thoughts on your recent order. Leave a review here:
   

SMS Review Templates for Service-Based Businesses

1. Hi James, hope your service went smoothly today. We’d appreciate a review:
   
2. Hi Mia, thank you for trusting us with your service. Kindly leave us a review:
   
3. Hi David, we aim to deliver the best service. Please share your feedback here:
   
4. Hi Lily, how did we do? Your review helps us grow:
   
5. Hi Alex, your opinion matters to us. Please rate your service experience here:
   

SMS Review Templates for Small Local Businesses

1. Hi Sophia, thank you for supporting a local business. We’d love your review:
   
2. Hi Noah, small businesses thrive on feedback. Please share yours here:
   
3. Hi Ananya, your voice helps others find us. Share your experience:
   
4. Hi Ethan, we appreciate your support. Please leave a review here:
   
5. Hi Lily, a quick review from you would mean the world to us:
   

SMS Review Templates for Follow-Up After Appointments

1. Hi Priya, we hope your visit went well. Let us know how we did by leaving a review:
   
2. Hi Sameer, thank you for stopping by! We’d love to hear your thoughts:
   
3. Hi Olivia, we appreciate your time today. Please take a second to review us:
   
4. Hi Arjun, your feedback matters. Help us improve with a review:
   
5. Hi Zoe, thanks for visiting. We’d love to hear from you:
   

SMS Review Templates for Ecommerce Stores

1. Hi Rahul, thanks for shopping with us online. Let us know how we did:
   
2. Hi Aisha, we hope you’re enjoying your order. Share your experience:
   
3. Hi Emily, thanks for choosing us. A quick review would be amazing:
   
4. Hi Leo, your opinion helps us grow. Please leave a review here:
   
5. Hi Sarah, we value your feedback on your online purchase:
   

SMS Review Templates for Google Business Reviews

1. Hi David, we’d love a quick Google review from you. It helps others find us:
   
2. Hi Mia, your feedback boosts our presence online. Share a review:
   
3. Hi Arjun, help others know what to expect by reviewing us here:
   
4. Hi Zoe, a Google review from you would mean a lot:
   
5. Hi Sameer, let others know your experience by leaving a review:
   

SMS Review Templates for Professional Services

1. Hi Alex, thank you for working with us. We’d love a quick review:
   
2. Hi Sophia, your opinion helps us serve better. Please leave a review:
   
3. Hi Noah, it was great collaborating with you. Share your experience:
   
4. Hi Priya, we’d be grateful for your feedback:
   
5. Hi Olivia, help us improve with your honest review:
   

SMS Review Templates for First-Time Visitors

1. Hi Leo, thanks for your first visit! We’d love your feedback:
   
2. Hi Aisha, it was great having you with us. Leave a quick review:
   
3. Hi Ethan, we hope you enjoyed your visit. Share your thoughts here:
   
4. Hi Sarah, let us know what you think with a review:
   
5. Hi Rahul, your first impression matters—review us here:
   

SMS Review Templates for Healthcare Providers

1. Hi Emily, we hope your visit went well. Kindly leave a review:
   
2. Hi James, thank you for trusting us with your care. Share your feedback:
   
3. Hi Mia, your input helps us serve patients better. Review here:
   
4. Hi David, we’d love your honest opinion on your recent visit:
   
5. Hi Lily, help others by sharing your healthcare experience:
   

SMS Review Templates for Restaurants or Cafes

1. Hi Olivia, thanks for dining with us! Please leave a review:
   
2. Hi Arjun, your feedback means a lot. Share your dining experience:
   
3. Hi Zoe, we hope you enjoyed the food. Review us here:
   
4. Hi Rahul, thanks for stopping by. Let us know how we did:
   
5. Hi Aisha, we’d love your thoughts on today’s meal:
   

SMS Review Templates for Delivery Services

1. Hi Sarah, your package has arrived. Let us know how we did:
   
2. Hi Ethan, your delivery is complete. Please rate your experience:
   
3. Hi Mia, we hope everything arrived safely. Review us here:
   
4. Hi David, your feedback helps us deliver better:
   
5. Hi Priya, let us know if your delivery went smoothly:
   

SMS Review Templates for Subscription Services

1. Hi Leo, thank you for subscribing. Let us know how we’re doing:
   
2. Hi Lily, we value your opinion. Please leave a review here:
   
3. Hi Sameer, enjoying your subscription? Share a review:
   
4. Hi Ananya, your feedback helps us improve the experience:
   
5. Hi James, we’d love a quick rating on your experience:
   

SMS Review Templates for Freelancers or Consultants

1. Hi Olivia, it was great working with you! Please leave a review:
   
2. Hi Alex, your thoughts help others know what to expect. Review here:
   
3. Hi Priya, thanks for the project! Share your feedback:
   
4. Hi Rahul, your opinion matters. Please leave a review:
   
5. Hi Sarah, we appreciate your time and feedback:
   

SMS Review Templates for Loyal Customers

1. Hi Arjun, thanks for your continued support. Leave a review here:
   
2. Hi Emily, customers like you keep us going. Share your thoughts:
   
3. Hi Zoe, we value your loyalty. Please leave a review:
   
4. Hi Sameer, help others learn about us by sharing a review:
   
5. Hi Mia, your experience means a lot. Let us know how we’re doing: